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1. Can I put the utilities in my name for someone else?

No, the City strongly advises against allowing someone to connect under your name. The City utility policy states that the person who is living at the address is the one who has to have the utilities in their name. Any fraudulent application made to the City will result in immediate disconnection without notice to the tenant.

2. Does someone have to be at the location for utilities to be connected?

Yes, the City does require someone to be at the location to ensure that nothing is on at the house. If no one is at the location, and the water meter indicates usage, the meter reader will turn the water back off. Please contact the utility office at 254-386-8116, ext.2 or, after hours, the Emergency Line at 254-386-3548 if you have a problem with your utilities.

3. What can I do if I think my meter has been misread?

You can contact the City at 254-386-8116, ext. 2 and find out what your last reading was and then compare it to what your meter is currently reading. The City does take customer requested re-reads, but please note that if the reading is correct, there will be a $25 service charge added to your utility bill.

4. I have already moved out of town and need my utilities cut off, can I request this service over the telephone?

No, the City does not process any connects or disconnects over the telephone. You can send us a letter, which needs to include a forwarding address, stating that you would like the utilities cut off or we can fax you a form to fill out, sign, and return to us. Both of these will be accepted either by:

• Fax: 254-386-3508
• Mail at:
  200 E Main
  Hamilton, TX 76531

5. I have recently gotten divorced. How do I get the account changed to reflect the divorce decree?

The City will need to make a copy of the items in the divorce decree that relates to the utility account. Once that is received, the account will be changed to reflect the orders of the divorce decree.

6. I have recently gotten married, how do I get my name changed on my account?

The City will need to make a copy of your marriage license to place in your file. Once a copy is received, we will change the name on the account.

7. I have moved out. How do I get my name off a joint account?

The City would need a form from you stating that you want your name off the utility account and you are relinquishing the deposits to the person who is still on the account. The City can provide you with this form.

8. If I am out of town and cannot make it into City Hall, can I send someone in with my information to do my connect for me?

Yes, you must send a form with them that has your signature on it giving them permission to connect/disconnect utilities in your name. You must also send a copy of your driver's license.

9. Can I connect my utilities over the phone?

No, connections for service can be done at the City Hall located at:
200 E Main
Hamilton, TX 76531

For the protection of our customers, no service requests will be processed over the telephone.

10. What are your hours?

The Utility Office is open from 8:30 a.m. to 4:00 p.m., Monday through Friday (except for designated holidays).

11. How much does it cost to connect utilities?

The minimum deposit for water/wastewater is $175. Deposits are subject to increase based upon past credit history. There is also a connect fee (non-refundable) of $35.